FOR TENANTS
Clear, Supportive &
Straightforward Renting
Everything you need to know about renting with Homing People. From moving in to reporting maintenance.
Homeowners
Clear, Supportive &
Straightforward Renting
Everything you need to know about renting with Homing People. From moving in to reporting maintenance.
HOW WE WORK
The Process. Clear & Simple.
We keep things straightforward from start to finish, so you know exactly what to expect at every stage.
Apply & Referencing
Once you find a property you love, submit your application. We'll carry out reference and right-to-rent checks to make the process smooth and secure.
Deposit & Agreement
Your deposit is protected in a Government-approved scheme. You'll review and sign your tenancy agreement before your move-in date.
Move
In
On the day, you'll collect your keys and we'll walk you through everything you need to know about your new home.
Welcome!
Ongoing
Support
We're here throughout your tenancy. Whether you have a question or need assistance, our friendly team is just a message or call away.
We're Here For You
We pride ourselves on clear and quick responses. Our goal is to make your tenancy as easy and enjoyable as possible.
We're Here For You
We pride ourselves on clear and quick responses. Our goal is to make your tenancy as easy and enjoyable as possible.
TENANT INFORMATION
Key Information. Clear & Transparent
We believe in honesty and transparency. Here's the key information you need to know during your tenancy with us.
Deposit
Protection
Your deposit is protected in a Government-approved Tenancy Deposit Scheme (TDS). This means your money is held safely and securely throughout your tenancy.
Right to Rent & Referencing
Before you can rent in the UK, we're required by law to check your right to rent. We'll also carry out reference checks to ensure the tenancy is right for everyone.
How to
Rent Guide
Every tenant in the UK should receive a 'How to Rent Guide' from their letting agent. A guide which the tenant must confirm they have seen at the start of a new tenancy.
We're here to help
If you have any questions about your tenancy, your rights or any of the information above, our team is here for you.
Need help or have a question?
Get in touch - we're happy to help.
TENANT RESPONSIBILITIES
Getting Your
Tenancy Right
Starting a new tenancy is a big step.
Clear expectations and communication help ensure a smooth, stress-free renting experience for everyone.
Below are some key things every tenant should know during their tenancy with us.
Tenancy Responsibilities
As a tenant, you're responsible for keeping the property clean, secure and in good condition.
Please report maintenance issues promptly so they can be resolved quickly.
Inventories
An inventory is completed before you move in.
Review it carefully and confirm its accuracy - this protects both you and the landlord at the end of your tenancy.
Inspections
We may carry out routine inspections during your tenancy.
You'll always receive advance notice before any visit.
Utilities
Unless utilities are included, you are responsible for setting up accounts in your name and managing payments directly with suppliers.
Insurance
Tenants should arrange contents insurance to protect your personal belongings.
The landlord is responsible for insuring the building itself.
Fees
All fees are explained clearly before your tenancy begins.
There are no hidden charges - everything is transparent from the start.
Questions about your tenancy?
We're here to help. Get in touch with our team if you need any support of have a question.
GOT AN ISSUE?
Need to Report a Problem
We're here to help. If something isn't right in your home, let us know and we'll get it sorted as quickly as possible.
Non-urgent issues
Report non-urgent repairs and maintenance during our office hours and we'll respond as soon as we can.
Emergency Repairs
If it's an emergency and the issue poses risk to you or your home, please contact us immediately using the details provided.
If the issue is life-threatening, please call 999.
Contact Us
GOT AN ISSUE?
Need to Report a Problem
We're here to help. If something isn't right in your home, let us know and we'll get it sorted as quickly as possible.
Non-urgent issues
Report non-urgent repairs and maintenance during our office hours and we'll respond as soon as we can.
Emergency Repairs
If it's an emergency and the issue poses risk to you or your home, please contact us immediately using the details provided.
If the issue is life-threatening, please call 999.
Contact Us
frequently asked questions
Common Questions From Our Tenants
When is my rent due?
Your rent due date will be clearly stated in your tenancy agreement.
Rent is usually paid monthly in advance.
If you’re ever experiencing difficulty making a payment, please contact us as soon as possible so we can discuss your options.
What counts as an emergency repair?
An emergency repair is something that poses an immediate risk to your safety or the property, such as:
* Gas leaks
* Major water leaks or flooding
* Loss of heating or hot water in winter
* Electrical faults causing danger
For life-threatening emergencies, always call 999.
For gas leaks, call 0800 111 999.
How is my deposit protected?
All deposits for Assured Shorthold Tenancies (AST) are protected in a UK government-approved deposit protection scheme.
You’ll receive confirmation of which scheme your deposit is registered with shortly after your tenancy begins.
Can I decorate the property?
You must obtain written permission before making any alterations or decorating.
We’re happy to consider reasonable requests — just speak to us first.
What should I do if something needs repairing?
Please report maintenance issues as soon as possible during office hours.
The sooner we know about a problem, the quicker we can resolve it and prevent it from getting worse.
What happens at the end of my tenancy?
Before you move out:
* The property should be returned in the same condition as at check-in (allowing for fair wear and tear).
* All keys must be returned.
* A final inspection will be carried out.
Once everything is agreed, your deposit will be returned in line with the deposit scheme rules.
Can I have pets?
Pets may be considered depending on the property and landlord approval.
Please contact us before bringing a pet into the property.
Need help with your tenancy?
Support When You Need It.
Clear Communication. No Stress.
Whether you have a question, need to report an issue, or just want clarification, our team is here to help make your tenancy smooth and straightforward.
Friendly Support
Clear Communication
Transparent Process
Prefer to speak directly?
Call 0758 564 6744
Providing straightforward property solutions for homeowners and housing partners.
Level 1, Devonshire House, One Mayfair Place, London, W1J 8AJ
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